Technology Strategy for Hospital Supply Chain Management

Published: 2021-06-29 07:12:27
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Technology strategy for Hospital supply chain management

The history of investment in technology for hospital supply chain management is not filled with success stories. Supply chain management has not received much support when technology opportunities are considered. Clinical and financial applications have always been given priority. For a component of hospital operations that affects the entire enterprise so pervasively and has such a huge impact on a healthcare organization's financial success (35% to 45% of the operating budget), investments in supply chain management technology should be seriously considered. The payback or return on investment (ROI) could or likely would be, compelling. While not a direct cause-and-effect phenomenon, supply chain performance improvement, facilitated by process improvement and supported by technology tools, can improve hospital profitability by 1% to 3%.
Before automating a process or implementing new or upgraded information technology, ask yourself these questions: How will this technology investment move the hospital closer to its goal for supply chain management outcomes or performance? What will be done with the time saved or the new information provided?
One of the best ways to answer these questions is by completing an operational assessment and using the output to develop the overall enterprise supply chain strategy. The strategic plan can then be used to determine what role, if any, technology plays. Is technology a primary driver of the strategy, or an essential enabler? Or is it merely one of many tools that helps achieve the goals?
Next, take time to develop a technology strategy that fits with your supply chain strategy. That strategy needs to consider multiple technology applications: information technology and automation. Research on other industries' use of technology is helpful as long as the lessons learned are carefully scrutinized for application in a hospital environment, which is quite different from an industrial/manufacturing or a retail setting. Evaluating technology in light of the unique characteristics of the hospital and comparing those characteristics with other industries will require creative thinking and practical judgment. Be careful not to accept a technology simply because it works in other industries, or to reject it because "hospitals are different."

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