Network Cable, Inc., operates throughout the central and southern portions of Florida's east coast. The company is a service provider for cable TV and high-speed Internet connections. In January 2001, Tara Gilbert, vice president of human resources for Network Cable, convinced company president and CEO Jeff Lesitner that restructuring the organization workforce into teams would benefit both Network Cable and its employees. Forty installers were formed into eight teams of five installers each. Management set performance goals for the installation teams linked to attractive incentive rewards (cash bonuses above base salaries) when performance goals are reached.
During August 2002, Tara Gilbert sent to all installers and their supervisors a survey requesting feedback on the satisfaction with teams and, specifically, the incentive rewards program. While survey results were generally positive, not all was rosy.
Questions and Answers!
(1)Do results from the survey illustrate typical complains about teams? Explain.es who benefited from the efforts of superior employees.